Hypertension Management Platform for Doctors
Hypertension Management Platform for Doctors
Overview
Overview
This T-Mobile sponsored project aimed to address inefficiencies in hypertension management. Through a full end-to-end UX design process, I led the design of a B2C healthcare platform that helps patients monitor their blood pressure and enables doctors to track and prioritize follow-ups.
We launched an MVP version of the doctor portal, which improved accessibility and reduced manual workload. As a result, the platform achieved a 4.5/5 user satisfaction score and significantly improved doctors' follow-up efficiency.
This T-Mobile sponsored project aimed to address inefficiencies in hypertension management. Through a full end-to-end UX design process, I led the design of a B2C healthcare platform that helps patients monitor their blood pressure and enables doctors to track and prioritize follow-ups.
We launched an MVP version of the doctor portal, which improved accessibility and reduced manual workload. As a result, the platform achieved a 4.5/5 user satisfaction score and significantly improved doctors' follow-up efficiency.
My role
User research, UI/UX designer for doctor’s portal
Teams
2 Designers, 1 PM, 1 Engineer
Duration
Sep 2024 - March 2025 (6 months)
Tools
Figma, Adobe Ae & Ai & Pr
Video
A B2C healthcare platform to improve doctor patient communication and streamline blood pressure monitoring.
A B2C healthcare platform to improve doctor patient communication and streamline blood pressure monitoring.
A B2C healthcare platform to improve doctor patient communication and streamline blood pressure monitoring.
Video
A B2C healthcare platform to improve doctor patient communication and streamline blood pressure monitoring.
The Context
The Context
The Context
Hypertension management inefficiency and shortage
In the U.S., 44% of adults struggle with hypertension, but there are growing healthcare shortage in US. This shortage makes it difficult for hypertension patients to receive timely and convenient diagnoses, especially in rural areas.
In the U.S., 44% of adults struggle with hypertension, but there are growing healthcare shortage in US. This shortage makes it difficult for hypertension patients to receive timely and convenient diagnoses, especially in rural areas.
The Context
Hypertension management inefficiency and shortage
In the U.S., 44% of adults struggle with hypertension, but there are growing healthcare shortage in US. This shortage makes it difficult for hypertension patients to receive timely and convenient diagnoses, especially in rural areas.
Problem
Problem
Problem
Problem
How might we improve hypertension management efficiency and accessibility for both healthcare providers and hypertension patients?
How might we improve hypertension management efficiency and accessibility for both healthcare providers and hypertension patients?
How might we improve hypertension management efficiency and accessibility for both healthcare providers and hypertension patients?
How might we improve hypertension management efficiency and accessibility for both healthcare providers and hypertension patients?
User Research
User Research
User Research
User Research
How is the hypertension currently been managed and monitored?
We interviewed doctors, patients, and visited aging centers to uncover the current experiences and pain points.
We interviewed doctors, patients, and visited aging centers to uncover the current experiences and pain points.
We interviewed doctors, patients, and visited aging centers to uncover the current experiences and pain points.
Key Findings
Key Findings
Key Findings
Key Findings
Doctors: overwhelmed EHR
Doctors: overwhelmed EHR
Doctors: overwhelmed EHR
Doctors are overwhelmed by current EHR systems and struggle to identify which patients need urgent attention.
“The EHR is overwhelming. I deal with alert fatigue daily from an overload of notifications and messages.” – Dr. Lin
Patients: inconvenient blood pressure recording
Patients: inconvenient blood pressure recording
Patients: inconvenient blood pressure recording
Patient still tracking blood pressure (BP) on paper, leading to slow, fragmented reporting.
Pain Points
We interviewed doctors, patients, and visited aging centers to uncover the current experiences and pain points.
Overwhelmed Doctors
Hard to Prioritize
Manual BP Reporting
Current EHR are information overloaded. And doctors experience alert fatigue.
High-risk patients (e.g., diabetics, recent medication changes) slip through the cracks.
Patients often submit BP data via phone calls, emails, or paper logs—slow and error-prone.
Strategies
Balance innovation with feasibility
We designed an EHR add-on system that reduce learning curve and development costs.
We leveraged existing wearable devices to automatically sync patient BP data.
Ideation
A B2C platform for doctors to track, prioritize, and follow up with hypertension patients.
Improve information hierarchy with status
Improve information hierarchy with status
Prioritize critical cases through highlight important patient
Prioritize critical cases through highlight important patient
Bridge the gap between doctor and patient communication
Bridge the gap between doctor and patient communication
Solution 1
Smarter Patient Prioritization
In usability testing, we try to test the effectiveness of status. However, we get feedbacks that doctors couldn’t quickly identify who needed urgent care and who to follow up.
In usability testing, we try to test the effectiveness of status. However, we get feedbacks that doctors couldn’t quickly identify who needed urgent care and who to follow up.
Finding
Finding 1: Confusion Around Risk Categorization 🤔
Doctors are unclear about what specific risk these categories represent. A status does not accurately reflect patient conditions.
Doctors are unclear about what specific risk these categories represent. A status does not accurately reflect patient conditions.
Finding 2: Sudden BP Decline Can Also Be Risky 😨
A drop in BP is also concerning, especially in elderly patients, because it increases the fall risk.
A drop in BP is also concerning, especially in elderly patients, because it increases the fall risk.
Improvements
Version 1 ❌
Status about blood pressure trends
Status about blood pressure trends
Status about blood pressure trends
Status about blood pressure trends
Version 2 ❌
Status about risk levels
Status about risk levels
Status about risk levels
Status about risk levels
Final version ✅
Status about required actions
Status about required actions
Status about required actions
Status about required actions
Final design
Final design
Final design
Final design
Solution 2
Prioritize High-Risk Patients
The goal for this feature is to help doctors quickly identify and track patients who require close monitoring.
The goal for this feature is to help doctors quickly identify and track patients who require close monitoring.
Usability testing:
To test this, we introduced a “Highlight Patient” feature and ran usability testing with 5 participants (doctors and medical professionals).
Usability testing:
To test this, we introduced a “Highlight Patient” feature and ran usability testing with 5 participants (doctors and medical professionals).
Usability testing:
To test this, we introduced a “Highlight Patient” feature and ran usability testing with 5 participants (doctors and medical professionals).
Usability testing:
To test this, we introduced a “Highlight Patient” feature and ran usability testing with 5 participants (doctors and medical professionals).
Key insights
Iterations
From Highlight to Watchlist
Rename the feature to “watchlist” for clearer naming
Move it to the main navigation for easier access and visibility
Rename the feature to “watchlist” for clearer naming
Move it to the main navigation for easier access and visibility
Final design
Solution 3
One-Click Patient Follow Up
We explored two communication options between doctors and patients:
We explored two communication options between doctors and patients:
Quick Reminders
Prewritten reminder doctors could send instantly
Custom Messaging
Manually composed messages within each patient’s profile
Feedback
Doctors preferred one-click reminders to save time. However, they felt overwhelmed deciding who to message and what to say without context.
Recommendation: Integrate reminders with patient status. This helps doctors send the right message to the right patient at the right time.
Recommendation: Integrate reminders with patient status. This helps doctors send the right message to the right patient at the right time.
New workflow
Final design
Implementation
Implementation
Implementation
Implementation
System Architecture
Besides design the high fidelity model, the engineer has developed the front end and backend to achieve real time blood pressure transmission.
Besides design the high fidelity model, the engineer has developed the front end and backend to achieve real time blood pressure transmission.
Let’s connect!✨
Thanks for visiting my website! If you're interested in any project, feel free to connect with me to chat more.
Pain Points
Pain Points
Pain Points
Pain Points
We interviewed doctors, patients, and visited aging centers to uncover the current experiences and pain points.
Overwhelmed Doctors
Overwhelmed Doctors
Overwhelmed Doctors
Overwhelmed Doctors
Current EHR are information overloaded. And doctors experience alert fatigue.
Hard to Track Critical Cases
Hard to Track Critical Cases
Hard to Track Critical Cases
Hard to Track Critical Cases
High-risk patients (e.g., diabetics, recent medication changes) be overlooked.
Manual BP Reporting
Manual BP Reporting
Manual BP Reporting
Manual BP Reporting
Patients often submit BP data via phone calls, emails, or paper logs—slow and error-prone.
Overview
This T-Mobile sponsored project aimed to address inefficiencies in hypertension management. Through a full end-to-end UX design process, I led the design of a B2C healthcare platform that helps patients monitor their blood pressure and enables doctors to track and prioritize follow-ups.
We launched an MVP version of the doctor portal, which improved accessibility and reduced manual workload. As a result, the platform achieved a 4.5/5 user satisfaction score and significantly improved doctors' follow-up efficiency.
My role
User research, UI/UX designer for doctor’s portal
Teams
2 Designers, 1 PM, 1 Engineer
Duration
Sep 2024 - March 2025 (6 months)
Tools
Figma, Adobe Ae & Ai & Pr
My role
UI/UX designer
Interviewing
Wireframing
Teams
2 Designers
3 Engineers
Duration
Mar - July 2023
Tools
Figma, Adobe Ae
This T-Mobile sponsored project aimed to address inefficiencies in hypertension management. Through a full end-to-end UX design process, I led the design of a B2C healthcare platform that helps patients monitor their blood pressure and enables doctors to track and prioritize follow-ups.
We launched an MVP version of the doctor portal, which improved accessibility and reduced manual workload. As a result, the platform achieved a 4.5/5 user satisfaction score and significantly improved doctors' follow-up efficiency.