Overview
Summer internship 2023 - B2B Project: I designed the Bosch AP Automation Tool, a 0-to-1 solution for automating invoice and contract matching, centralizing data storage, and improving cross-department communication.
The project achieved a user satisfaction rate of 4.5 and a UI satisfaction rate of 4.3.
My role
UI/UX designer, Interviewing, Wireframing
Teams
2 Designers, 2 Engineers
Duration
Mar - July 2023
Tools
Figma, Adobe Ae
CONTEXT
CONTEXT
CONTEXT
Our Client: Account Payable(AP) Department
Our Client: Account Payable(AP) Department
Our Client: Account Payable(AP) Department
The Account Payable (AP) department processes hundreds of invoices monthly, matching them with existing contracts to ensure timely payments.
The Account Payable (AP) department processes hundreds of invoices monthly, matching them with existing contracts to ensure timely payments.
The Account Payable (AP) department processes hundreds of invoices monthly, matching them with existing contracts to ensure timely payments.
THE PROBLEM
THE PROBLEM
THE PROBLEM
AP clerk frequently made payment delays.
AP clerk frequently made payment delays.
AP clerk frequently made payment delays.
AP clerks often spend too much time manually matching invoices with contracts and managing documents spread across multiple platforms.
OUR SOLUTION
OUR SOLUTION
OUR SOLUTION
Over 12 weeks, we executed an end-to-end design process, addressing pain points across three main user groups to deliver a unified platform.
Over 12 weeks, we executed an end-to-end design process, addressing pain points across three main user groups to deliver a unified platform.
Over 12 weeks, we executed an end-to-end design process, addressing pain points across three main user groups to deliver a unified platform.
Over 12 weeks, we executed an end-to-end design process, addressing pain points across three main user groups to deliver a unified platform.
IMPACT
IMPACT
IMPACT
DISCOVER
DISCOVER
DISCOVER
Understand Our Users
Understand Our Users
Understand Our Users
Conducted stakeholder workshops and 8 interviews to help us map the current workflow, roles, and cross-departmental challenges.
Conducted stakeholder workshops and 8 interviews to help us map the current workflow, roles, and cross-departmental challenges.
Conducted stakeholder workshops and 8 interviews to help us map the current workflow, roles, and cross-departmental challenges.
Click to view entire Personas/User Journey Maps
Click to view entire Personas/User Journey Maps
Click to view entire Personas/User Journey Maps
PRIORITIZE PROBLEMS
PRIORITIZE PROBLEMS
PRIORITIZE PROBLEMS
Root causes of payment delays
Root causes of payment delays
Root causes of payment delays
In the interview process, we dig into the reasons of payment delays and prioritize the problems for our main client, AP clerks.
In the interview process, we dig into the reasons of payment delays and prioritize the problems for our main client, AP clerks.
In the interview process, we dig into the reasons of payment delays and prioritize the problems for our main client, AP clerks.
SOLVING PROBLEM 1 &2
SOLVING PROBLEM 1 &2
SOLVING PROBLEM 1 &2
Too many contract storage platforms and inefficient manual matching
Too many contract storage platforms and inefficient manual matching
Too many contract storage platforms and inefficient manual matching
IDEATION
IDEATION
IDEATION
Remove the clogs
Remove the clogs
Remove the clogs
After discussions with the AP department and engineers, we identified the feasibility of implementing an automation tool, estimated to achieve an 85% accuracy rate.
Therefore, in the platform, we decide the implementation of automation tools to achieve 3 features:
Auto-matching invoices and contracts
Centralized storage of contracts and invoices
Prioritize tasks through different status
After discussions with the AP department and engineers, we identified the feasibility of implementing an automation tool, estimated to achieve an 85% accuracy rate.
Therefore, in the platform, we decide the implementation of automation tools to achieve 3 features:
Auto-matching invoices and contracts
Centralized storage of contracts and invoices
Prioritize tasks through different status
After discussions with the AP department and engineers, we identified the feasibility of implementing an automation tool, estimated to achieve an 85% accuracy rate.
Therefore, in the platform, we decide the implementation of automation tools to achieve 3 features:
Auto-matching invoices and contracts
Centralized storage of contracts and invoices
Prioritize tasks through different status
ITERATION
ITERATION
ITERATION
Rapid Prototyping and Feedback Collection
Rapid Prototyping and Feedback Collection
Rapid Prototyping and Feedback Collection
We developed three prototype versions and gathered iterative feedback from AP clerks and engineers. (Hovering on images to view the feedbacks)
We developed three prototype versions and gathered iterative feedback from AP clerks and engineers. (Click on images to view the feedbacks)
We developed three prototype versions and gathered iterative feedback from AP clerks and engineers. (Click on images to view the feedbacks)
FINAL PROTOTYPE
FINAL PROTOTYPE
FINAL PROTOTYPE
SOLVING PROBLEM 3 & 4
SOLVING PROBLEM 3 & 4
SOLVING PROBLEM 3 & 4
Low Cross-Department Communication Efficiency
Low Cross-Department Communication Efficiency
Low Cross-Department Communication Efficiency
IDEATION
IDEATION
ITERATION
ITERATION
ITERATION
Rapid Prototyping and Feedback Collection
Rapid Prototyping and Feedback Collection
Rapid Prototyping and Feedback Collection
We quickly iterate prototypes and gather feedbacks from AP and UD clerks. (Hovering on images to view the feedbacks)
We quickly iterate prototypes and gather feedbacks from AP and UD clerks. (Click on images to view the feedbacks)
We quickly iterate prototypes and gather feedbacks from AP and UD clerks. (Hovering on images to view the feedbacks)
FINAL PROTOTYPE
FINAL PROTOTYPE
FINAL PROTOTYPE
Let’s connect!✨
Thanks for visiting me website! If you are interested in any project, feel free to connect me to discuss more.
Connect
cguochenxi@gmail.com
Let’s connect!✨
Thanks for visiting me website! If you are interested in any project, feel free to connect me to discuss more.
Connect
cguochenxi@gmail.com
Let’s connect!✨
Thanks for visiting me website! If you are interested in any project, feel free to connect me to discuss more.
Connect
cguochenxi@gmail.com
Let’s connect!✨
Thanks for visiting me website! If you are interested in any project, feel free to connect me to discuss more.
Connect
cguochenxi@gmail.com
Let’s connect!✨
Thanks for visiting me website! If you are interested in any project, feel free to connect me to discuss more.
Connect
cguochenxi@gmail.com
Let’s connect!✨
Thanks for visiting me website! If you are interested in any project, feel free to connect me to discuss more.
Connect
cguochenxi@gmail.com
IDEATION
Bosch AP Automation Tool
Bosch AP Automation Tool
Overview
Redesign the APP and successfully launched MVP in APP store. I focused on streamlining the UX workflow, upgrading the branding, reduce the development time by 50%.
→ Download the App
My role
UI/UX designer, Interviewing, Wireframing
Teams
2 Designers, 2 Engineers
Duration
Mar - July 2023
Tools
Figma, Adobe Ae
Overview
My role
UI/UX designer
Interviewing
Wireframing
Teams
2 Designers
3 Engineers
Duration
Mar - July 2023
Tools
Figma, Adobe Ae